This is an excellent opportunity for a recent graduate or early-career professional looking to build a career in customer service, operations, project coordination, and technical sales support within the waterworks industry.

As an HDPE Sales and Service Support Representative, you will support the HDPE team by assisting with customer inquiries, sales administration, service coordination, documentation, and operational activities. Through training and hands-on experience, you will develop technical product knowledge and gain exposure to purchasing, sales support, and project coordination activities.

Key Responsibilities

• Maintain records and documentation related to fusion equipment and rental assets
• Assist with scheduling and coordinating HDPE fusion services and activities
• Support customer inquiries by providing timely service and technical information
• Work closely with internal teams to ensure customer requirements are communicated and fulfilled
• Maintain accurate records and support branch operational activities as required
• Assist with purchasing and sales-related activities as knowledge and experience within the role develops
• Support continuous improvement initiatives and help identify opportunities to improve processes and customer service

What You'll Gain

• Comprehensive training on HDPE products, services, and applications
• Exposure to customer service, operations, purchasing, and sales support functions
• Opportunities for career growth and advancement within ICONIX
• Mentorship and development from experienced industry professionals
• Experience within a growing and essential infrastructure industry

Whatever your role, you will make a difference here.

• Positive attitude and customer service skills
• Ability to build positive relationships and establish trust with customers and colleagues
• Flexibility to help where needed within the branch
• Ability to understand customer needs and respond professionally
• Strong willingness to learn new products, systems, and processes
• Ability to work independently and collaboratively within a team environment

• High School Diploma or equivalent
• Recent graduates are encouraged to apply (Diploma, certificate, or degree in Business, Engineering Technology, Construction, Supply Chain, Trades, or a related field is considered an asset)
• Field or construction-related experience is considered an asset but is not required
• Direct waterworks or HDPE industry experience is not required; training will be provided
• Strong organizational skills, communication skills, and attention to detail
• Ability to prioritize multiple tasks in a fast-paced environment (asset)
• Good customer service mindset and positive attitude
• Comfortable learning and using new technology and computer applications
• Demonstrated initiative, accountability, and willingness to learn
• Ability to work independently and as part of a team
• Strong commitment to health and safety
• Ability to occasionally lift and carry 25 lbs or more

This is a place where you will be empowered to do your best work.

We know that our people make the difference and we recognize and reward that. From health and wellness benefits to employee recognition programs, discounts, and perks, we’ve got our employees covered.

• Base Pay: $57,000 - $61,000 Annually. Exact compensation may vary based on skills, experience, and location.
• Market Competitive Compensation: We reward high-performance, team work, collaboration, and a continuous improvement mindset.
• Employee Incentive (Bonus) Plan: Our success is built on your success. We recognize employees for outstanding performance and the unique value they bring beyond the day-to-day, through our annual bonus program*.
• Retirement Savings Program: ICONIX will match your contribution dollar-for-dollar to a maximum percentage that is based on your length of service with the company.
• Comprehensive Health and Wellness Benefits: Choose from flexible healthcare coverage designed to support all ages and stages of life.
• Employee Referral Program: Help us continue to grow our team. If your referral proves to be a successful hire, you receive a bonus.
• Learning and Development: Reach your full potential and career aspirations with training and development opportunities.
• Employee Discount Programs: Take advantage of discount programs offered by our corporate partners for items such as computers, mobile phone services, and more.
• Other perks include: Generous vacation/paid time-off allowance, career advancement opportunities, flexible work arrangements, paid time-off to volunteer, work boot reimbursement*, education assistance, stability of a three-generation Canadian-owned family business, family work atmosphere

*For eligible employees.

ICONIX is committed to creating accessible environments for our applicants and employees. If you require accommodation or special assistance at any stage of the application process and employment, please contact us at careers@iconixww.com with your request. Your information will be treated as confidential.

Ready to build your career and realize your full potential? Apply now and join the flow! #IWW

ICONIX is Canada’s most diverse national waterworks distributor, with footprints across the country. We offer an agile, expert team of trusted, technical problem solvers that provide reliable access to innovative products and services for businesses and communities that depend on essential water and wastewater infrastructure. Learn more about ICONIX Waterworks.

ICONIX is proud to be part of the Deschênes Group, a family-owned business based out of Montreal, Quebec, consisting of 16 business units and growing. The Deschênes Group is consistently ranked among Canada’s Best Managed Companies, a true testament to the company’s commitment to investing in its people and in delivering the best experience to our customers and partners. Learn more about the Deschênes Group.